Office Manager

Office Manager / Senior Customer Service Advisor Role:

• £40,000 + Per Annum 
• 23 Days Holiday + Bank Holidays
• Permanent Role

We are seeking a highly experienced Office Manager / Senior Customer Service Advisor to join our team. You will be responsible for overseeing the customer service experience and oversee the office department, ensuring customer satisfaction is achieved.

Key Responsibilities:

• Manage and supervise the customer service team.
• Oversee the smooth and efficient running of the office.
• Develop and implement customer service policies and procedures.
• Handle customer complaints and queries.
• Develop positive relationships with customers.
• Monitor customer satisfaction levels.
• Provide regular reports to senior management. 
• Conduct regular training sessions for the customer service team.

Essential Skills / Attributes:

• Ideally Experience in a similar role or leading a team, but will consider an experienced Bodyshop CSA looking to progress.
• Excellent communication, leadership, and management skills.
• Strong problem-solving and decision-making skills.
• Highly organized with excellent attention to detail.

If you are interested in finding out more get in contact with Piam on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!

Office Manager / Senior Customer Service Advisor – up to £40k – Leatherhead – Bodyshop

Front of house manager / reception manager / customer service manager / customer team leader / customer service team leader