Job Title: Service Advisor
Location: Yeovil
Salary: Up to £30,000 per annum
Position Overview: We are looking for a customer-focused Service Advisor to join our commercial vehicle workshop team in Yeovil. This full-time role, with a competitive salary of up to £30,000, is ideal for an organized, communicative professional with experience in a workshop or automotive environment. The Service Advisor will play a key role in coordinating service appointments, managing customer interactions, and supporting efficient workshop operations.
Key Responsibilities:
- Customer Service and Communication:
Serve as the primary point of contact for customers, providing updates, answering inquiries, and ensuring a seamless customer experience. - Appointment Scheduling:
Manage service bookings, prioritize work orders, and coordinate with the workshop team to optimize scheduling. - Work Order Management:
Create, review, and process work orders, ensuring accuracy in details and liaising with technicians on specific customer needs. - Cost Estimation and Billing:
Prepare cost estimates, explain service options, and ensure that invoicing aligns with completed work. - Parts and Inventory Coordination:
Work with the parts department to ensure availability of necessary components for scheduled repairs and maintenance. - Documentation and Reporting:
Maintain accurate records for each service interaction, including vehicle details, work performed, and customer feedback. - Follow-Up and Customer Satisfaction:
Conduct follow-up calls to ensure customer satisfaction, address any post-service questions, and maintain strong client relationships.
Qualifications and Skills:
- Experience:
Prior experience in a Service Advisor or similar role within a commercial vehicle or automotive workshop environment preferred. - Customer Service Skills:
Strong communication and interpersonal skills, with a professional and customer-centric approach. - Organizational Skills:
Ability to manage multiple tasks, prioritize effectively, and work efficiently in a fast-paced environment. - Technical Understanding:
Basic understanding of commercial vehicle maintenance and repair processes to accurately explain services to customers. - IT Skills:
Proficient in using workshop management software and Microsoft Office Suite.
Benefits:
- Competitive salary up to £30,000 per annum
- Opportunities for professional development and training
- Supportive team environment within a reputable workshop in Yeovil
- Additional benefits package
If you have strong customer service skills and a passion for the automotive industry, apply today to join our Yeovil team as a Service Advisor in our commercial vehicle workshop and make a difference in customer experience.
How to Apply: If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please apply with your CV or call Anton on 07519070576.
