Job Title: Service Advisor
Location: Stoke-on-Trent, Staffordshire
Job Type: Full-Time, Permanent
Salary: Up to £30,000
Our client in Stoke-on-Trent is seeking a dedicated and professional Service Advisor to join their busy Aftersales team. This is a fantastic opportunity to further your career within the motor trade.
Benefits:
- 30 days holiday per year (including Bank Holidays) that will increase with length of service
- Fully funded, Nationally Recognised Qualifications
- Manufacturer-specific training
- Staff discount on products/services
- Ongoing training and development opportunities
- Clear career progression within the company
- Potential for a Company vehicle
Key Responsibilities:
- Act as the main point of contact for customers bringing their vehicles in for servicing and repairs.
- Communicate with customers to explain the required service and repair work on their vehicles in a clear and professional manner.
- Provide accurate estimates, advise on service timescales, and manage collection arrangements.
- Maintain excellent customer service, ensuring the service process runs smoothly and efficiently.
- Accurately complete all necessary paperwork and vehicle records.
- Promote and upsell additional products and services to customers when appropriate.
Minimum Requirements:
- Previous experience in a similar role, such as Service Advisor, Service Admin, or a customer-facing position within the automotive industry.
- Driving license required.
- Experience on Kerridge, Pinnacle, or 1Linked.
Job Details:
- Job Type: Permanent, Full-Time
- Hours: Monday to Friday
- Location: Stoke-on-Trent, Staffordshire
If you have the experience and skills to thrive in a busy dealership environment, we want to hear from you! Apply now to take the next step in your career as a Service Advisor in Stoke-on-Trent.
Click “Apply Now” to submit your application today.
